I can't get my imports from facebook to work.

[Nevita Mezas]

I since my licence expided i activated the new licence with aggregator, but none of the events of the fb pages are importing… even if I try to import only the events (like the old version allowed) it is not importing,

please help

[Patricia]

Hey Nevita,

Thank you for reaching out to us!

I’m so sorry to hear that you are having problems to import your events! Let me help you to solve this!

I’ve reviewed your new license and it doesn’t seem to have a problem: it is valid and active as I can see from here.

Can you please go to Events > Settings > APIs tab and under Facebook click “Refresh your connection with Facebook” button to see if it changes anything?

If the issue persists after trying to refresh your connection, I would suggest you to click on “Disconnect” and after that reconnect to Facebook again.

Also, if you access Events > Help > Event Aggregator System Status, do you see any errors?

I hope this helps! Let me know if you have any other questions and I’ll be happy to assist!

Best Regards,

Patricia

[Nevita Mezas]

Thank you !!

[Patricia]

Hi Nevita,

You are welcome! Glad to hear that everything is working as expected now 🙂

Let me know if you need anything else and have a great day!

Cheers,

Patricia

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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