Hi Brent!
Thanks for contacting us and I’m sorry to hear you’ve experienced some difficulties.
Am I correct in thinking you are referring to the province field displayed within the checkout form? If so, the fastest way to receive help with this – as the checkout form in this case is generated by WooCommerce rather than by our own plugins – would be to approach either the Woo support team or that of your theme provider.
Event Tickets Plus integrates with WooCommerce (amongst other ecommerce plugins), but is not responsible for and does not interfere with the checkout process itself.
I hope that helps or at least points you in the right direction 🙂