HTTP Error, Please Help

[Chris Stevens]

Either today or yesterday, the events page on my site stopped working and I now get a HTTP 500 error.
The site URL is http://cincinnatibeerweek.com/events/

Our Beer Week starts on 6/19 and thousands of users will be viewing this site for upcoming events.

I’m guessing a recent plug-in update may have caused the issue.

WordPress Version: 4.1 (outdated, but I’m having issues updating)
Events Calendar Version: Version 4.2

Again, worked fine until a day or two ago.

[Cliff]

Hi Chris. Sorry you’re experiencing this. I’ll do my best to help quickly and thoroughly.

Anytime you have a 500 error, there’s something wrong with your system — malware, incomplete updates, rogue plugin, bad code in your theme, etc.

One thing specific to our PRO plugin that it could be is if you created a recurring event with no end date (recurring forever), which creates waaay too many events. You can read more about it here: https://theeventscalendar.com/knowledgebase/pro-recurring-events/#make-recurring

I’m guessing that’s not the issue though.

I’d suggest following general troubleshooting steps. Here are some ideas that may help (no guarantees or promises):

• ask your web host for any error logs to point you in the right direction
• switch to a WordPress default theme like TwentyFourteen, TwentyFifteen, TwentySixteen, etc. If you don’t have access to your site’s wp-admin area at all, you’ll need to rename the wp-content/themes/your-theme folder to wp-content/themes/x-your-theme or something to unset it as the current theme.
• rename your wp-content/plugins folder to wp-content/x-plugins or something else to deactivate ALL your site’s plugins. Then set it back to /plugins and enable your plugins one-by-one to test which plugin makes the 500 error come back.
• manually update WordPress core files (since you said you’re having an issue updating). I’d be curious to know what issue you’re experiencing.

I hope you get it sorted quickly!

Let me know if you think I can be of any further assistance in this matter.

[Support Droid]

This topic has not been active for quite some time and will now be closed.

If you still need assistance please simply open a new topic (linking to this one if necessary)
and one of the team will be only too happy to help.

[Author]

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