How would an order be cancelled?

[Thomas Minnefor]

Client opened account today. Just logged in an order status of cancelled.
Client believes account was opened and payment made. There was a login issue – message said try again in 16 minutes. Anything related to login attempts? How can this be resolved?

[Caroline]

Hi there!

Thanks for getting in touch, and I’m so sorry for the trouble here. It looks like another member of your organization has reached out to us regarding this issue in a separate thread, so I’m going to go ahead and close this thread out. Please don’t hesitate to contact us via email (select the “Help accessing my account” option in the drop-down menu) if you should have any other questions or concerns here! We look forward to assisting you soon!

[Author]

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