Good evening and welcome to the Events Calendar Support forum!
Thank you for reaching out to us.
We will gladly assist you with the process of renewing your licenses.
However, please note that we do not offer phone support. Thank you for your understanding.
To renew your license, you can simply head over to https://theeventscalendar.com/my-account/ and login.
That should enable you to renew the licenses and update the license information.
You can even use the Lost your password link if you were not provided with that information.
If that still does not work, please head over to the following page and use the “Help accessing my account” option: https://theeventscalendar.com/contact/
Let me know how that goes.
Best regards,
Geoff B.