How to see the difference? Where are the date on the Woo-Ticket?

[bizdoktor]

Hi
Adding a reoccurring event every week with the same setup
two different types of ticket (1 seat only per. ticket)….
When a customer buys the ticket – Where do I see the date – What week did the customer buy?
This info is not shown on the order, the order confirmation email or anywhere? I sure hope it’s just me missing a step / field somewhere? LOL 🙂

And when adding in a date for “begin sale” and “end sale” of the ticket – It still jumps back to 1970 ??
Maybe you could add in a generic settings for closing the sale 12 hours before start event? or something

[Brook]

Howdy bizdoktor,

I would love to clarify this. We mention in a few places on our website that recurring events are not fully compatible with ticketing plugins, and this is a good example. When a recurring event is created with tickets, two things happen that you probably do not expect. 1) The amount of available tickets is shared between all recurrences. So if you have 100 tickets available, and folks purchase 20 tickets for one event, you only have 80 left for all events. 2) There is no way for our plugin to distinguish between tickets bought for one occurence, and those bought for another. So when someone buys a ticket, you have no idea which date they were viewing.

Obviously these are not great caveats. We would have fixed them long ago, but WordPress’ architecture makes this very time consuming capabilites to add. We are working on adding those, but it will be a bit more.

In light of that, let me know if there is anything I can do to help. We do offer refunds within 30 days of a purchase if you’re unsatisfied, all you have to do is email support @ this website with your issue and order number. We definitely want to make you as happy as we can, so if that is something you’re interested in don’t hesitate to reach out. We could even add you to our mailing list to let you know when that feature has been added.

Cheers!

– Brook

[bizdoktor]

Hey Brook

That makes sense! Thx
I get the client to start edit all 104 events – Thihii (2 years – every week) What else are weekends for? LOL

Anyway – I am sure you are on top of this issues – I appreciate your effort and thanks for taking the time to give me a answer and not just a bunch of links to read!

[Brook]

Oi! 104 events. Thanks for your understanding bizdoktor.

Since you have marked this resolved I am going to archive the topic. Please reach out again if we can ever be of assistance.

– Brook

[Author]

Posts