how to pay invoice, Do I need a new account

[Cheryl Crosier]

I want to pay the invoice for our organization’s plug in. I do not know the pass word etc for the account for the last person who paid for it using her credit card and I do not want to bother her to get the information. I want to pay by credit card too. Do I need to go to the trouble of setting up another account?
Here is License:

[removed]

[Caroline]

Hi Cheryl,

Thanks for taking the time to reach out! Unfortunately, if you’re unable to reach the person who originally set up your account to obtain the login credentials, it sounds like you may need to purchase a new license and set up a new account with us. That said, if your current licensing is only being used by your organization, and you’ve been designated as the new point person for plugin setup and renewals, we may be able to assist you with transferring the existing account to your name and email address. This type of transfer would need to be authorized by the original account holder. Feel free to reach out to us via email if you’d like to discuss specifics, and we’ll see where we can go from there!

I hope that helps! Thanks again, and let me know if there’s anything else I can do to assist!

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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