How to Customize Ticket that gets emailed to user

[Julianna]

Hi,

I’m trying to figure out how to customize the styling and content of the HTML ticket that gets emailed to customer. I found some support threads that said to edit this file: /plugins/the-events-calendar/views/tickets/email.php

However the /views/ directory is not there at all in my /the-events-calendar/ directory. Can you please send me the full path to where I can edit the ticket that gets emailed?

Thanks,
Julianna

[George]

Hey Julianna!

This is totally our bad, we might not be communicating the updated file paths well enough. Do you happen to remember specific locations and threads on our site where this outdated file path was recommended? I can take a look at those and try to update them if appropriate.

Anyways, really sorry about this – the correct since version 3.11 of the plugin has an extra directory in the path called “/src”. In other words, the “/views” folder is now in a “/src” folder. So the full path is:


/plugins/the-events-calendar/src/views/tickets/email.php


Let me know if this helps! And P.S. – this new path within the plugin itself doesn’t affect the placement of your new versions, which should still belong in a /tribe-events folder in your theme. (Check out our Themer’s Guide for more information on that, if you haven’t already! → https://theeventscalendar.com/knowledgebase/themers-guide/)

Cheers,
George

[Support Droid]

This topic has not been active for quite some time and will now be closed.

If you still need assistance please simply open a new topic (linking to this one if necessary)
and one of the team will be only too happy to help.

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