How to cancel and refund our event tickets plus purchase

[Rachel]

Dear Modern Tribe,

I would kindly like to please request a refund for our event tickets plus purchase. We purchased it within the last 30 days, and saw that you offer the 30 day refund.

The reason we are unable to use the product in the end, is that we have a lot of complicated tickets, such as retreats with around 7 different prices, and on top of that 6 different accommodation options, plus different additional extras.

This is just one example, but most of our events need the ability to categorize our tickets into things like “Accommodation”, “program”, “extras” “specials” etc, otherwise it looks too difficult to navigate.

There were a few other limitations as well that we experienced, and although are very happy overall with modern tribe products, we have realized we are unable to proceed with the use of event tickets plus.

Can you please advise and confirm that we can receive a full refund for our purchase? Here are our details:
Paid for on 15 May 2017 – 15 May 2018.
I can give you our license key too if you need it, but I wasn’t sure whether to type it in this forum or not.

Looking forward to your reply, and thank you for your help.

Warm wishes,
Anandamayi

[Geoff B.]

Good evening Anandamayi and welcome back!

We are sorry to hear you could not customize our plugin to your liking.

Thank you for taking the time to provide feedback.

The good news is you are fully entitled to a refund if you want one since you are within 30 days of your purchase.

I just went ahead and refund the order. It might take a couple of days to fully process and appear on your account.

Best of luck with your projects.

Geoff B.

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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