how to add attendee when an order is do by the admin in the backoffice ?

[Sallé Alexander]

hello,

in the front we can add attendee, but when we take order directly in the backoffice how can we add attendees to the event ?

is it possible ?

all the best

Alexander

[Geoff B.]

Good evening Alexander and welcome back!

Thank you for reaching out to us.
I would love to help you with this topic.

in the front we can add attendee, but when we take order directly in the backoffice how can we add attendees to the event ?

Could you clarify what you mean by taking the order directly in the back office ? Are you performing a manual order ? (in WooCommerce for example)

If so, you should be able to get the attendee to display in the front-end AND in the attendees list.

However, you will have to make sure you reduce stock manually as well.

Best regards,

Geoff B.

[Sallé Alexander]

hello,

yes we use Woocommerce and our client want to add order in the backoffice.
so when he do this, where can he add the attendees ?

is it possible ?

best

Alexander

[Geoff B.]

Good evening Sallé,

Thank you for writing back. We apologize for the delay caused by national holidays here.

yes we use Woocommerce and our client want to add order in the backoffice.
so when he do this, where can he add the attendees ? is it possible ?

If you are purchasing a simple ticket through the backend AND you are not asking for additional attendee info, then you do not need to enter the attendee info since it is automatically ported over to the attendee list.

But, only as long as there is a pre-existing customer in the store.

See attached picture to see where this gets incorporated in the manual order.

IF on the other hand, you have additional attendee info that you want to capture, then your solution would be to:

1. Make sure the customer you are placing the order for is already present in the database (adding a WordPress user with a customer role OR an existing customer with a previous order)
2. Use the following third-party plugin: https://codecanyon.net/item/shop-as-customer-for-woocommerce/7043722

It is not truly a “back-end” solution, but it works great.

Hopefully this will be acceptable to your client.

Let me know if it is ?

Best regards,

Geoff B.

[Support Droid]

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