how do we create private support questions?

[Jeff]

It was our understanding that all of our support requests were private unless a box was checked. It is our current understanding that the opposite is true. Based on this, we would like to request that one or two threads be marked as private or removed from your site. How can we do that?

Also, there is no ‘make forum request private’ option on this initial question. I think that option should be added.

Thanks
.tony

[Geoff B.]

Good evening Tony and welcome back!

Thank you for reaching out to us.

We are sorry about the confusion created around the privacy of support questions.
I would love to help you with this topic.

It was our understanding that all of our support requests were private unless a box was checked. It is our current understanding that the opposite is true.

That is correct.

Unless you manually choose an entry in the forum to appear as a private reply, all entries are public by default.

We apologize for the inconvenience this has created.

Based on this, we would like to request that one or two threads be marked as private or removed from your site. How can we do that?

You can simply ask us and we will gladly fix that for you.
Of course, the more precise, the better (the whole thread, just certain replies).

Also, there is no ‘make forum request private’ option on this initial question. I think that option should be added.

That is a great suggestion. I will relay it along.

Best regards,

Geoff B.

[Jeff]

This reply is private.

[Barry]

This reply is private.

[Jeff]

thanks

[Barry]

My pleasure.

[Author]

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