How do we add free delegates?

[Richard]

How do we add in free delegates to the attendee list? Some sales are done offline for example but we still need tickets etc generating for them.

Thanks

[Geoff]

Hey Richard, happy Friday!

Great question. You will need to create am manual order for offline registrations directly through WooCommerce by heading to WooCommerce > Orders > New. That will allow you to create a new order for someone who registered offline and, once it’s been created, the regular process of a ticket being created and sent to the attendee will take place.

Does this help answer your question? Please let me know. 🙂

Cheers,
Geoff

[Richard]

Thanks, will that reduce the ticket count too?

[Geoff]

It absolutely will. 🙂

[Richard]

Sorry on this page I can’t work out how to select the right type of ticket or how to select a ticket at all?

[Geoff]

Hi Richard, hope you had a great weekend!

Which page are you referring to? Do you perhaps have a link or screenshot where I can see what you’re referring to?

Thanks!
Geoff

[Richard]

Sure, here. Where do I say what ticket? Under add product there’s no tickets to select.

[Geoff]

Sorry, Richard, I am still not seeing a link or screenshot in your last reply. Will you please try again?

If you’re referring to the WooCommerce new order screen (screenshot), then you will want to first click the “Add product(s)” button and then search for the ticket you want to add to the order.

Thanks!
Geoff

[Richard]

Yes but then when I search for a product there are none there!

[Geoff]

Hi Richard,

The search depends on whether you have created tickets for events. Have you created tickets for any of your events so far? If not, you can do that by clicking “Edit” on the event, then scrolling down to the “Tickets” section (screenshot) which will allow you to create tickets for the event.

If you’re not seeing the “Tickets” section in the event editor, please head to Events > Settings > Tickets and make sure that “Event” is a selected option for using tickets (screenshot).

Once those tickets have been published to the event, they will also be searchable in the WooCommerce order screen.

Cheers!
Geoff

[Richard]

Yes, we have sold tons of tickets!

[George]

I’m sorry to hear that troubles are persisting here, Richard!

Here is what I would recommend doing:

1. Go to the Products list in your site’s wp-admin. Here’s a screenshot of my own site’s Products list for reference (click for a larger-sized image):

2. Look at specific product names. For example, in my Products list above, we can see that one of the tickets is a Product called “Premium Tix”.

3. Next, go back to the Orders → Add New screen.

4. Click “Add Items” as shown in this screenshot (click for a larger-sized image):

4. That will make some other buttons show up. Of these buttons, click “Add Product(s)” as shown in this screenshot (click for a larger-sized image):

5. Search for the exact product name of the ticket you are trying to add orders for. As shown in the following screenshot, I am searching specifically for that “Premium Tix” ticket product we found earlier back in Steps #1 and #2 (click for a larger-sized image):

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If the steps above are not working for you, where exactly and specifically along the way are things failing? For example, do you not see any ticket products in the “Products” list to begin with in Step #1 above? Or do you see them there, but they just don’t turn up when you search in Step #5 above?

Thanks for your patience,
George

[Richard]

OK I have this working, but there’s no way to add in the attendee names?

How do I do that? For example a company buys ten tickets – we need to enter that order and the names of the attendees.

Thanks

[George]

Hey Richard,

You can adjust the singular Customer of the order, and you can modify the Billing Address and Shipping Address.

If you are hoping to manually add “Additional Information” using the “Additional Information” features for tickets provided by Event Tickets Plus, this is unfortunately not possible from inside WooCommerce.

Let me know if this information helps!

Sincerely,
George

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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