- This topic has 4 replies, 3 voices, and was last updated 10 years, 9 months ago by
.
-
Posts
-
I know from reading the forum posts that it is very difficult, but I HAVE to edit our tickets to include critical data. Is there any documentation at all? At the very least, where is it located?
Hi Mike,
The actual code that generates the PDF can be found in the TribeEventsTickets class (the generate_attendees_PDF() method) which is in the core plugin:
the-events-calendar/lib/tickets/tribe-tickets.php
WooTickets itself calls that code from via the woocommerce_email_attachments filter hook.
If I were to make significant changes to the ticket myself then I would probably start by unhooking WooTickets’ filter and building out my new one – since unfortunately, so far as I can see, there is no straightforward way to inject fields into the existing PDF (without modifying core code).
Sorry we can’t do more to help on this one; one thing I can say however is that this area is being overhauled and should be a lot easier to work with and customize soon 🙂
Define soon? I know you are working on 3.0 version of the calendar, but I made the mistake of switching over to wootickets for our services prematurely, and my customers are paying the price. Don’t get me wrong, I love the product and what it COULD be, but right now it is NOT finished and I am doing a tremendous amount of extra work trying to fill in all the holes in wooticket’s scope.
In my opinion, Wootickets is at a late alpha early beta stage, and it should be listed as such. Once the following features are complete, I would consider it an actual viable solution.
1. Attendee Names added to checkout and at the door/check in. I can not imagine a single use of tickets where the attendee’s name isn’t a critical part of check in at the door. Furthermore, I feel that the modified and configurable attendee check in list/page should be accessible to a lower user security setting for staff use. I want my staff checking in people, I do NOT want them to be able to edit my events!
2. Allow us to customize tickets. I would be satisfied with adding and editing what fields display, as long as it included the possibility of adding custom and non-wooticket fields, but really this should allow us to customize the tickets in any way we see fit. Graphics, etc.
3. Advanced ticket management. Overviews of ticket sales directly from Event page, product page, etc. The ability to add wooticket fields to the event overview views. The ability to easily create new views for our staff, and assign them to lower security level users, to allow staff to do their jobs without giving them access to messing up events or sales.Hi Mike,
I’m sorry you feel it isn’t a finished product and would like to address that first of all.
Your use of terms such as attendee names and advanced ticket management rather suggest you are looking for a comprehensively featured event management tool. That’s important because, from our side, WooTickets was designed as a straightforward ticketing solution – and what you perceive as a lack of features is in large part the result of a deliberate drive toward simplicity.
I would also add that, unless I’m mistaken (in which case do let us know and we’ll try to improve the accuracy of our descriptions), nowhere do we refer to WooTickets as having the features you have enumerated above.
We’re definitely listening to the feedback you and other customers are providing and it may be we decide to start building in some more event management functionality based on what we’re hearing – there certainly does seem to be demand for more features in this direction – realistically however that isn’t going to be something that happens overnight.
To answer your question about how quickly the next version of WooTickets will be available, we would hope it is delivered alongside The Events Calendar 3.0 within the next couple of months. We’d love to give you and all our users a solid deadline but, I’m afraid, we can’t do that – do know that we are getting very close to tying everything together however.
- The topic ‘How do I edit the ticket formats?’ is closed to new replies.