Help Desk

How do I Change Email Address

  • Posts: 10 Topics: 4
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    How do I Change Email Address?
    I found a thread with the answer but it was marked private.

    Posts: 129
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    Hey there Leonard!

    Thanks for reaching out — that’s a great question, I can help with that 🙂

    If you are talking about changing the email address within your WordPress install, you can do that under Settings → General.

    If you are talking about your email for the help desk, it can be changed here → https://theeventscalendar.com/my-account/

    We’re in the process of migrating our help desk, so if that is what you wanted to change you’ll most likely have to update it as well once the switch is complete.

    Take care,
    Ed ✌️

    Posts: 10 Topics: 4
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    Hi, no.

    What I mean is how do I change my RSVP confirmation email address. Right now when I RSVP it says it’s from “wordpress”. How do I change that?

    See the attached please and notice that it says “WordPress wordpress@leonardmalcom.com“.
    That should say “company company@leonardmalcom.com

    Thanks.

    Posts: 10 Topics: 4
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    It says…..

    Your tickets from DNA Nightlife
    WordPress wordpress@leonardmalcom.com

    It should say….

    Your tickets from DNA Nightlife
    Company company@leonardmalcom.com

    Posts: 129
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    Oh, sorry that I misunderstood you.

    Since our emails use wp_mail() the address is not customizable on our end.

    There are some third-party plugins that will allow you to do this → https://wordpress.org/plugins/cb-change-mail-sender/

    Hope that helps!

    Posts: 10 Topics: 4
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    Hi,

    That plugin worked.

    Thanks!

    Posts: 129
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    Great!

    I’ll go ahead and close this out. Don’t hesitate to reach out if you need anything else (we’ve migrated to a new help desk that can be found here → https://support.theeventscalendar.com/submit_ticket

    Take care,
    Ed ✌️

    Posts: 65
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    Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

    Thanks so much!
    The Events Calendar Support Team

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