hotmail

[Carly]

Hello we are still have issues with Hotmail emails not receiving the tickets we added the smpt plugin you suggested but still is not working, any other ideas? 🙂

[Geoff B.]

Good evening Carly and welcome back!

I’m sorry to hear that my previous suggestion of plugin did not help.

When you say it’s not working, could you give me some details ?

• Did you have a hard time configuring the plugin ?
• Did you use it’s test feature ?
• Is it only not working for Hotmail accounts ?
• Have you tried using different types of email accounts while using this setup (Gmail, personal, etc..)

A couple of other ideas would be to add SPF records to the email account you are using to send the emails (you might want to see with your webhost how to go about this).

Could you also tell me which webhost you are using ?

Have a good week-end,

Geoff B.

 

 

[Carly]

This reply is private.

[Geoff B.]

Hello Carly,

Alright, keep me posted on how the SPF records go for you.

As a side note, I personally had to contact Microsoft to get added on their “white list” at some point because of a similar issue.

You might also want to give that a shot or at the very least inquire as to why you are being blocked and what they recommend.

Best regards,

Geoff B.

[Support Droid]

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