Hotmail tickets not sent

[Carly]

Hi,

We are having trouble with people who purchase tickets with a Hotmail email address do not receive the email with there tickets, any ideas??

[Geoff B.]

Good evening Carly and welcome back!

Thank you for reaching out to us.

We are sorry to hear about some of your customers using Hotmail not receiving their ticket emails.
I would love to help you with this topic.

What is most likely going on, is that the ticket emails are blocked by Hotmail’s spam filters.

The very first recommendation I would have for you would be to switch from the built-in WordPress generated emails to a plugin such as: https://wordpress.org/plugins/easy-wp-smtp/

That way, your ticket emails will be sent using a SMTP server of a recognized email address.
In turn, this should decrease the number of people not receiving the tickets.

Let me know how that goes.

Best regards,
Geoff B.

[Support Droid]

This topic has not been active for quite some time and will now be closed.

If you still need assistance please simply open a new topic (linking to this one if necessary)
and one of the team will be only too happy to help.

[Author]

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