Help with single-site usage on multisite install.

[activeyouth]

In the documentation about installing on one site of a multisite install, it said that this was possible, but when I went to put the license keys in for the Pro and Filter add ons, they both said showed an error stating that I needed to buy a multisite license.

The “newsites.activeyouthnetwork.com” URL is the URL for our multisite install, not the individual site (iepcheer.newsites.activeyouthnetwork.com). When we are ready to go live we will map the iepcheer site to point to the permanent URL. Is that part of the problem?

Your help is appreciated!

Thank you,
Dawn

[Brian]

Hi,

I can help out with the license here.

Do you have the plugins network activated or individually activated on the site?

If you have it network activated it will ask for a Multisite License.

If you individually activate you can add the single site license.

Also, please review are article on the licensing for multisite as it explains in more detail what I just mentioned:

https://theeventscalendar.com/knowledgebase/multisite-license/

Let me know if you can get that to work.

Thanks

[activeyouth]

Hello! I read through the documentation before I started and specifically didn’t network activate the plugins. I have a screenshot from the network admin area showing that the plugins aren’t network activated. Is there a way I can get that to you?

Another thing I noticed is on the license keys page, the filter bar license complains, but seems to save and work (you can also see it in the settings information I sent with the support ticket). The Pro license won’t ever save.

On a side note, I need to make changes to our account and the level of license we bought. Can you help me with that?

Thank you,
Dawn

[Brian]

Hi,

You can share images by links from services such as cloudup or dropbox.

We do not have the ability to upload images in the forums to customers.

I took a look at your account and for both Pro and the Filter Bar it shows this site as register to it:

Active: newsites.activeyouthnetwork.com

If you are not seeing Pro active you can login to you account here on theeventscalendar.com and go to licenses and disconnect it. Then try to reactive it again from the site.

Even once activate you may see a message about multisite licenses, but that will not stop the plugins from working. We are working on making that message more informative as well.

License
If you are looking to upgrade a license please follow our guide here:

https://theeventscalendar.com/knowledgebase/upgrading-a-license/

If you need to swap licenses to another product please email at [email protected] with the order number and what you are looking to do.

Let me know if you can get the license now.

Thanks

[activeyouth]

I got the licenses switched to what we needed and now they are working.

Thank you!

[Brian]

I am glad to see you were able to figure it out.

I am going to go ahead and close this ticket. If you have a similar issue or another in the future, please do not hesitate to create a new ticket.

Thanks!

[Author]

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