Help with purchasing?

[Gigi]

I need some help with purchasing three licenses. My volunteer team is supported by the county and the county has agreed to purchase some things for us, including three plug-ins for The Events Calendar. This is good but the lady doing the paying with the County CC asked for help in making the purchases.

I need a way to make it easy and clean. Is there way for me to set up an account in advance that she can then use to login and make the purchases? Or is there a way she can call and work with someone over the phone so she gets the billing emails and I get the license emails?

And if this sounds complicated, the process to allow me to purchase them and get reimbursed was near impossible.

Sorry to be a pain —
Gigi

[Caroline]

Hi Gigi,

Thanks for taking the time to reach out! While we’re not able to process orders for our products (or administer any other type of support) by phone at this time, we’d be glad to see what we can do to work something out for you! Would you sending us a quick email with the details of your inquiry so that we can continue this conversation off of the forums? You can use our form linked below to contact us–simply select “Help accessing my account” to display the full email form.

https://theeventscalendar.com/contact/

Once we’ve received your message, we’ll follow up to continue the discussion and, if needed, redirect you to a member of our products team who can assist further.

Thanks again, and we’ll see you over in email! 🙂

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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