Help this plugin just crashed our site

[Joy]

I can’t get in to the site at all. Front end or back, this is all I get:

Fatal error: Class ‘Tribe__Tickets_Plus__Commerce__WooCommerce__Main’ not found in /home/unityo9/public_html/wp-content/plugins/event-tickets-plus/src/Tribe/Commerce/Loader.php on line 66

An order was processed about 30 minutes prior to the crash. Please help!

[Josh]

Hey Joy,

Sorry to hear that you’ve run into this issue!

Do you have FTP access to your site? If so, I would recommend temporarily removing the existing Event Tickets Plus plugin from your site. You can then log into your dashboard and update the core Events Calendar and Event Tickets plugins to the latest versions.

From there, you can download a fresh version (sounds like you may have gotten a partial update on the Event Tickets Plus plugin) of the Event Tickets Plus plugin from your account here https://theeventscalendar.com/my-account/downloads/ and upload it to your site.

Let me know if this helps.

Thanks!

[Support Droid]

This topic has not been active for quite some time and will now be closed.

If you still need assistance please simply open a new topic (linking to this one if necessary)
and one of the team will be only too happy to help.

[Author]

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