Help – Need Older Events Cal Pro (3.4)

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  • January 20, 2016 at 1:41 am #1059009
    Libby
    Participant

    I’ve just purchased and updated Events Calendar Pro (we were previously running 3.4) and there’s been a massive problem, the website won’t load anymore. This is the only change I’ve made. I need to download an older version of Events Cal Pro 3.4 but don’t have access to it in my downloads file. I couldn’t find the log in details for our old account so set up a new one to purchase the licence this time. Are you able to send it to me or make it available somehow?

    None of the website pages are loading, I literally can’t do anything even deactivate the plugin. I need to upload the old version through FTP.

    January 20, 2016 at 9:51 am #1059346
    Hunter
    Moderator

    Hey, Libby!

    I’m sorry to hear about the unfortunate series of events you’re now having to deal with! Luckily, there’s an easy way to get previous versions of Events Calendar PRO. Visit your Downloads page – right at the top you’ll see “Products”. Select the dropdown under “Version” and select the one you need. We’ve got as far back as 3.2 🙂

    Let me know if you have any additional questions and good luck getting everything back up and running!

    January 20, 2016 at 9:56 am #1059353
    Libby
    Participant

    Thanks for your reply.

    I can only see version 4.0.4 on the dropdown on my downloads page. I think this is because I just set up a new account to purchase the latest version?

    Is there another way of accessing version 3.4?

    Thanks again.

    January 20, 2016 at 10:22 am #1059364
    Hunter
    Moderator

    This reply is private.

    January 20, 2016 at 10:23 am #1059365
    Hunter
    Moderator

    This reply is private.

    January 20, 2016 at 10:58 am #1059378
    Libby
    Participant

    Thanks again for your reply. I might be missing something but the link you sent takes me to previous versions of The Events Calendar – I need a previous version of Events Calendar Pro. Is this possible?

    Thank you.

    January 20, 2016 at 11:10 am #1059388
    Libby
    Participant

    I’ve just seen you’ve added it to my downloads – thanks so much!

    January 20, 2016 at 11:12 am #1059389
    Hunter
    Moderator

    Hey Libby,

    You’re right – I shared the wrong link!

    I went ahead and backdated your license far enough (I believe) so that you should see version 3.2 in your “Versions” dropdown option. Let me know if you’re able to download it!

    January 20, 2016 at 11:21 am #1059393
    Libby
    Participant

    All sorted. Thanks so much for your help.

    January 20, 2016 at 5:28 pm #1059575
    Hunter
    Moderator

    Libby,

    Thanks for letting me know you’ve got it taken care of and thank you again for your patience! Have a good evening and feel free to open a new thread should you have any more questions as I’ll be closing this one out.

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