Help! My hosting company saying one of my Events plugins is crashing my site

[adalton]

I have event tickets, event tickets plus and events calendar (free). My hosting company is telling me one of these plugins is crashing my site. But they can’t tell me which one. These plugins are absolutely integral to the site and my client’s revenue. We have upgraded to VPS hosting w 1.5gb memory and still having the issue. Anyone else experience this? Help help help!

[Brendan]

Hi there,

Thanks for emailing support. We have thousands of customers using these plugins on regular shared hosting with zero issues. Can your hosting give you any error logs as to what could be happening? If they have determined its our plugin, they should have this info available to backup this claim.

Thanks,
Brendan

[adalton]

Thanks Brendan.
Looks like the hosting company was wrong and super unhelpful. We have since changed hosts. I appreciate your time and reply. Thank you!

[Brendan]

Hi there,

Glad you got it figured out. Let us know if there is anything else we can help with.

Thanks,
Brendan

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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