HELP! I needed to renew a client's license but I accidentally purchased a new 1

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Home › Forums › Calendar Products › Events Calendar PRO › HELP! I needed to renew a client's license but I accidentally purchased a new 1

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  • November 12, 2014 at 12:37 pm #880356
    visualharmony
    Participant

    Hello,
    I just bought a one-year license for your Calendar Events Pro plugin, but after checking out I realized that what I really needed to do was “renew” my client’s license for one year. Can you refund my purchase so I can go in and renew my client’s license instead?

    November 12, 2014 at 12:38 pm #880359
    visualharmony
    Participant

    I am only trying to renew for my client for whom the plugin deactivated recently. I don’t need a new copy of the plugin for myself. Please refund when you have a moment so I can purchase renewal for my client. Thanks, Jack.

    November 12, 2014 at 12:57 pm #880403
    Geoff
    Member

    Hi there, Jack!

    Please send us an email pro [at] tri.be and include a copy of your receipt. Our sales team would be happy to help you out and process a refund for you.

    Cheers!
    Geoff

    November 12, 2014 at 1:03 pm #880422
    visualharmony
    Participant

    Thanks for the reply, Geoff. I sent an email to [email protected]. Hopefully, that will get processed soon. Appreciate your help.

    November 12, 2014 at 1:53 pm #880549
    visualharmony
    Participant

    Is there a phone number I can call? How long does it usually take to get a reply from [email protected]?

    November 12, 2014 at 2:16 pm #880591
    Geoff
    Member

    My pleasure, I hope that helps! You should expect a reply within 24 hours. I’ve alerted our team to be on the lookout for your email.

    Cheers!
    Geoff

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