Help I can't see events tickets plus info

[Sarah]

I have just purchased Events Tickets Plus but its not showing even though I’ve uploaded and installed and entered the licence key for Events Tickets.

[Geoff]

Hello Sarah,

A couple of questions for you:

• Do you also have Event Tickets installed? If not, please go ahead and install that plugin as well.
• If you head to Events > Settings > Tickets, is the “Event” option selected (screenshot)? Or, if you are using Event Tickets Plus with other post types, are those post types selected? If not, please select it and save the settings to see if that makes a difference.

Let’s start there and see what we find. If you’re still seeing the issue, please let me know, then head to Events > Settings > Help, copy the System Information and paste it here as a private reply — that will help me check additional settings.

Thanks!
Geoff

[Geoff]

Hey Sarah, just following up based on information you shared in another thread:

I can list events on my site and can create tickets in the backend but on the website page it does not have any purchase functionality. It only lists the events details.

Can you take a screenshot of the tickets you created in the event editor? I would like to see the settings for those tickets to make sure they’re set up correctly. Here’s an example of what I’m looking for.

Thanks!
Geoff

[Sarah]

Hi Geoff,
I’m really sorry to have wasted your time – I figure it out in the end but forgot to update the ticket!
Thank you for your help anyway!
Sarah

[Geoff]

No worries at all! I’m just glad everything is working smoothly. 🙂

Thanks for following up and feel free to hit us with a new thread if any other questions pop up — we’d be happy to help.

Cheers!
Geoff

[Author]

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