Having trouble with calendar export / subscribe (?)

[Eric]

Hello and thanks for offering this support forum. I recently installed the Events Calendar PRO plugin and everything seems to be working fine. Except – I am hoping that people can easily add all of the events that are upcoming (or at least a portion) to their personal calendars. Ideally, they could subscribe to the calendar and get updates. But I’d settle for an export.

I see there is a handy option, and I’ve read some support articles about the export. I’m trying to do the export from the monthly view – and when I download the .ics file and try to add it to my personal calendar, it’s not there. I’m quite sure that I have the settings correct on my end. I’ve also tried importing it into a Google Calendar, and while Google says that “30 events have been added” none of them show up. Again, it doesn’t seem to be a problem with the tech on my end, as I have many calendars, including imported and subscribed calendars, and this one isn’t behaving like the others.

What am I missing? I cannot seem to find a support article that relates to this specific situation, but let me know if I have missed something.

Note that while I did deactivate all plugins and changed to the default theme, because of the relatively labor intensive process of adding the calendar and deleting it along with all the normal tech steps, I did not test EVERY possible combination of plugins & theme elements. It is theoretically possible I’m having some kind of conflict that I’ve not been able to test, yet, but since this isn’t a display or primary functionality issue, I’m wondering if that limits the possibility that a plugin incompatibility is at work? But I know nothing, really.

[Andras]

Hello Eric,

Thanks for going Pro and welcome to the forums!

I apologize for this export issue you are having on your site. This is a known bug and is already being worked on by one of our developers. It is quite in a good stage, currently it is pending testing and if all goes according to plan the fix will be shipped with the next maintenance release later this month.

Again, I’m really sorry about this and thanks for your patience!

I am going to set the status of this ticket to “pending fix” and we will update it once the fix is released. If you have any new questions or issues please create a new ticket and reference this one.

Thanks and cheers,
Andras

[Eric]

Ok, thank you!

—
Eric Grey, MSOM, LAc
Chinese Medicine
Watershed Wellness / 1990 SE Ladd Ave /
Portland

[Andras]

🙂 Sure thing! Thanks for hanging in there!

A.

[George]

Hello!

I wanted to post a quick note here that we have published a new Maintenance Release today that should address some of the problems reported in this thread with the plugins’ Month View ics exports.

You can read about the details of this release here → https://theeventscalendar.com/maintenance-release-events-calendar-4-4-3-event-tickets-4-4-3-premium-add-ons/

I hope this update helps!

Cheers,
George

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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