Guest Checkout Not Working

[bassodesigngroup]

I have an event that has a ticket attached, but only shows up if I am logged in:

http://www.flintandgenesee.org/public-event/hours-wine-march/

I have Enable Guest Checkout checked on the WooCommerce settings page. Please help!

[Barry]

So the ticket form itself only displays when you’re logged in? That’s definitely strange. Can you try running through our standard troubleshooting steps:

• Deactivate everything except The Events Calendar, WooCommerce Tickets and WooCommerce itself
• Ensure each of the above is up-to-date
• Switch to a default, unmodified theme like Twenty Twelve
• Now test to see if the problem remains

If that resolves this issue, can you reactivate everything one component at a time and check at each stage to see if the problem has returned? That’s a great way of determining A) if there is a conflict and B) where the conflict lies.

Thanks!

[bassodesigngroup]

All my plugins are up to date and I did deactivate other plugins, but no luck. I cannot revert to the default theme as this is a live site that is widely used. Any other thoughts?

[Barry]

Can you set up a test site – locally or in the same environment, perhaps within a subdirectory – and run through these steps there? You could even essentially do it in reverse: start with a fresh copy of WordPress, add only our plugins and WooCommerce initially, and see if everything works as expected.

Then add in everything else that runs on your live site, including the theme, testing each time you add something to see if the problem has come back.

Does that help?

[Barry]

This thread’s not seen much activity for the last couple of weeks so I’ll go ahead and close it. Of course if you still need help with this or any other issue please don’t hesitate to create a new thread (or threads) and one of the team will be only too happy to help. Thanks!

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