Got event tickets instead of event aggregator

[Marieke]

I purchased Event Aggregator and instead I got Event Tickets. Can you please change this? I can’t reach anybody. Have to react through this forum. I am absolutely pissed off!

[Geoff]

Hi Marieke,

Thanks for getting in touch and sorry for the confusion here. Let’s dig into this together and get everything straightened out and working for you.

I checked your account and it looks like you have the following products:

• Events Calendar PRO
• Event Aggregator
• Filter Bar

I do not see Event Tickets listed on your account, so you seem to have purchased and received the correct licenses. I also confirmed that the order you placed this morning (#1259466) was for those same plugins and also did not include Event Tickets.

One thing I do want to note is that Event Aggregator is already included in The Events Calendar so there is nothing you need to install. As long as you have purchased an Event Aggregator license (which you have and is available in your account), then you can enter the license on the Events > Settings > Licenses screen in the Event Aggregator field and begin using the import features.

To confirm, will you please visit the My Account > Licenses screen here on our site and verify that the licenses I mentioned above are the ones on your account? I want to make sure you are not seeing something different than what I see.

Thank you for your patience while we look into this together.

Geoff

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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