Google Maps – Not working? [Gray Box]

[Denise]

Hello,
My name is Will. We use The Event Calendar (and Pro) on HS-E.com to manage our events. Here are three example event pages:
https://hs-e.com/events/micro850-panelview-800-training/
https://hs-e.com/events/2018-cca183-albany/
https://hs-e.com/events/imins-2018-maine/

We recently noticed the Google Maps functionality wasn’t working. I noticed it on Wednesday 8/15. You can see, it’s just the “dreaded gray box”. I want to fix that.

I did some searching… I found this thread. https://wordpress.org/support/topic/google-maps-not-showing-in-event/ I read it. I saw the (maybe) easy fix of simply installing the “API KEY FOR GOOGLE MAPS” plugin https://wordpress.org/plugins/api-key-for-google-maps/to I did that. It hasn’t fixed it. can you tell me a bit more about the issue and possible fixes, please?
• I am checking our pages in IE, Chrome, and Firefox
• All Plugins seem to be up to date and active, most current
???

[Courtney]

Hi William

I visited your site and checked the Javascript errors.  (Using Your Browser to Diagnose JavaScript Errors)

It looks like you don’t have a Google Maps API key activated.  You can view how to do that at https://theeventscalendar.com/knowledgebase/setting-up-your-google-maps-api-key/. 

Google recently required that all uses of their maps will need an API key, and that the user must list a credit card on file.  The service is still free to use the map, but to cut back on abuse, they want a card on file.  https://theeventscalendar.com/important-google-maps-api-changes/

Let me know if setting your API key resolves the issue. 

For more help troubleshooting Google Maps, see https://theeventscalendar.com/knowledgebase/troubleshooting-google-maps/.

Thanks
Courtney 🙂

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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