Google maps not showing despite complete address entered

[luckywebs]

Dear support,
Please have a look at this event page and let me know what I could do to ensure Google maps load both on Eventbrite as well as on my WordPress event page.

FYI I have updated 2 plugins to version 3.2:

The Events Calendar
Version 3.2

The Events Calendar: Eventbrite Tickets
Version 3.1

The Events Calendar PRO
Version 3.2

[Kelly]

Hi, luckywebs. This is a great question! 🙂

I definitely see the behavior you’re referencing. I’d like to confirm with you that the map image did not appear when changing to 2011 theme. Is that correct?

Please do me a favor and update your copy of Eventbrite Tickets to 3.2.1 and then paste the complete System Information from the Help tab of the Event Calendar Settings screen into a reply here.

I’m going to get in touch with our developers and see if they have any ideas what’s going on.

[Kelly]

So, it looks like the Google Maps API is loading on the page twice: our plugin adds it, and you have either another plugin or your theme adding it again. This is what’s causing it the image not to display.

Ideally, your other plugin or theme wouldn’t load the google maps api on our pages, but since we don’t know where or how it’s being loaded, we can’t write a snippet to dequeue their include. Here’s one that dequeues ours:

https://gist.github.com/jazbek/7440874

Please add that to your theme’s functions.php file and try it out. That should get you back in business. 🙂

[luckywebs]

Hi Kelly,
Many thanks for your help however the problem persists after updating to Eventbrite Tickets to 3.2.1 as well using the code snippet you have provided.
Can you login and take a look to see what exactly is causing the problem?
Login details in my private reply.

[luckywebs]

This reply is private.

[Kelly]

Hi, luckywebs. Thanks for the details.

I’m afraid that without more information I won’t be of much use. You see, some other plugin, or perhaps your theme is loading the Google Maps API on our page. Because of this, when our page tries to load the API, it doesn’t work.

Your best bet is to take things one at a time. First, try changing your theme to a default WordPress one like Twenty Twelve. If that doesn’t have the map show, then try deactivating all your plugins except for ours, and activating them one at a time until the map disappears.

Once you’ve identified the culprit, you can then get in touch with the developer and let them know what’s going on. If they have any questions for us, we’re more than happy to answer them. Our technical documentation, linked in the sidebar, is also a great resource.

Hope that helps!

[Kelly]

Hi, luckywebs. Unfortunately, I don’t have good news for you. Here are the notes from our developer who took a look:

I logged in with the info you posted and unfortunately, that site doesn’t have the permissions correct for the theme editor to work, so I couldn’t see if they had the gist installed.

There’s not much we can do in these cases, because other plugins or themes enqueuing the Google maps API, alongside ours. The snippet will dequeue ours, but they may even have more than one other plugin enqueuing it, in which case it could still be enqueued multiple times, even when ours is dequeued.

The Google maps API can only be included once in the page, for any maps to work. This isn’t a problem with our plugin; it’s just how google maps works, and they’ll have to make sure their combination of theme and plugins play nice together.

—

I’m sorry we couldn’t make it work for you. Best of luck in your further testing!

[Kelly]

Hi, luckywebs. Since it’s been over two weeks, I’m going to close this thread. If there’s anything else we can do to help you stay on the right track in your troubleshooting, please let us know! 🙂

[Support Droid]

This topic has not been active for quite some time and will now be closed.

If you still need assistance please simply open a new topic (linking to this one if necessary)
and one of the team will be only too happy to help.

[Author]

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