Google Maps Not Displaying

[Alexis]

The Google map feature in my calendar is not displaying the map on my website. Please help!

[Barry]

Hi Alexis. If you login (to your site) and navigate to Events > Settings > General can you confirm that the Enable Google Maps box has been checked?

Can you also confirm that on each event you have checked the Show Google Map box (in the Event Location Details section)?

Thanks!

[Alexis]

Hello Barry. Thank you for responding.
I have double checked and yes, both the Enable Google Maps box has been checked as well as the Show Google Map box (in the Event Location Details section).
Map still does not show on the front end.
Thank you.

[Barry]

Thanks for the speedy response Alexis!

Can you try our standard troubleshooting steps:

• Ensure your Modern Tribe plugins are up to date
• Disable all other plugins
• Switch to a default, unmodified theme such as Twenty Eleven
• If the problem disappears, reactivate everything one-at-a-time, testing at each stage
• If you notice that your theme or a particular plugin causes the problem to return, this is a likely conflict

Can you give that a try?

[Alexis]

Barry,
I failed to mention that this problem is only occurring once. In other words, I have multiple events with the Google maps feature selected on the backend and on the front end the map works, except for one event.
What could cause Google maps to fail on only one event?
Thanks.

[Barry]

I’m not sure, can you provide a link to the event in question? Can you also confirm what the address is (as detailed in the event editor) for that event?

[Alexis]

http://s154355.gridserver.com/app/event/universal-citywalk-music-spotlight-series/2012-10-19/
100 Universal City Plaza Los Angeles, CA 90068

[Barry]

Hi Alexis, so one thing I’m noticing is a Javascript issue on that page:

Unsafe JavaScript attempt to access frame with URL http://s154355.gridserver.com/app/event/universal-citywalk-music-spotlight-series/2012-10-19/ from frame with URL http://www.youtube.com/embed/exHVpnM39vQ?rel=0&wmode=transparent. Domains, protocols and ports must match.

So that’s a possible clue – basically a problem with the embedded YouTube video. Some Javascript issues like this can be real show stoppers and in this particular case I don’t believe this stems from The Events Calendar or Events Calendar PRO, even though it may impact upon them.

It may be that is enough information to let you fix the YouTube issue, but if not can I refer you back to my previous post and ask that you complete the steps I suggested and advise me of the outcome?

[Alexis]

Barry,
The map seams to be working now, and we didn’t do anything! Haha, not sure what is going on …

[Leah]

I’m glad you got it working, even if it was by magic 🙂
If you have any more issues, don’t hesitate to post again.
Thanks Alexis!
~Leah

[Alexis]

Thanks guys!
Here is an issue we can’t resolve. How do we remove the transparent title above “Events by Hour” on the left side of the ever?
http://s154355.gridserver.com/app/event/universal-citywalk-music-spotlight-series/2012-10-19/#map

[Barry]

Hi Alexis, I could be wrong but I don’t think that is being generated by an Events Calendar view/template, so you would need to make an amendment to whichever theme template is being used.

[Barry]

I’m going to close this thread since it seems the original issue is resolved. If you need any further help with other issues please feel free to create a new thread.

Cheers!

[Author]

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