Global stock option not appearing

[afplct]

I do not see the option for global stock. Is there a reason that it would not appear even though I have the Tickets Plus plugin?

[Geoff B.]

Good afternoon Glenn and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.

We are sorry to hear about the global stock option not showing up.
I would love to help you with this topic.

By the sound of it, it looks like there is some type of conflict at play.
This is usually because of:

1. A conflict with another plugin
2. A conflict with your WordPress theme
3. A template customization for the Events Calendar that requires updating

When it comes to that type of issue, it is preferable to troubleshoot in a staging environment if you have one.

A first quick test is to simply temporarily revert back to a default WordPress theme such as twenty-sixteen to see if the issue persists.

The next step would be to go through our testing for conflicts procedure and let us know what you find out.

Basically the goal here is to revert back to a bare WordPress installation to see if the problem persists. It also allows us to pinpoint what the cause of the issue is.

But, before you do that, there are 2 things I would advise:

1. Make a backup of your database
2. Consider activating a “Maintenance Page” plugin if you are doing this on your live site (to minimize impact on your visitors)

Let me know how that goes.

Geoff B.

[afplct]

Thanks for reaching out.

I tested it in our staging environment. I turned off all plugins except
Events Calendar, Event Tickets and Event Tickets Plus and it still didn’t
appear. I tried again after deactivating the Events Calendar, and again
after reverting to Twenty Fourteen theme. It didn’t change anything for me.
Do I need to actually uninstall other plugins?

[Geoff B.]

This reply is private.

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

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