Global stock isn't restored after refund

[Colin]

When a ticket order is refunded, cancelled, deleted, etc. the global stock level is not altered. I’ve installed a plugin, WooCommerce Auto Restore Stock, which seems to work at restoring the stock for the individual ticket type but it doesn’t affect global stock. How can this be fixed?

[George]

Hey @Hilary,

Thanks for reaching out.

This is actually a bug we are in the process of fixing — I’m sorry for the trouble! I don’t have a specific ETA for when a bug fix will arrive in a plugin update, but we are working on this and can hopefully publish a release in the next several weeks some time.

I will post updates to this thread about the arrival of the fix, whenever news is available.

Sorry to bear this news, Hilary! In the meantime, using the plugin you mention should temporarily work — I know it only affects individual stock, not global, so in addition to being a temporary fix it’s also not a “complete” fix. But it may help.

Please let me know if there are any other issues or questions I can try to help with.

Cheers,
George

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Nico]

Hi there,

Just wanted to share with you that a new maintenance release (for the Week of 1st May 2017) is out, including a fix for this issue 🙂

Find out more about the release → https://theeventscalendar.com/maintenance-release-week-1st-may-2017/

Please update the plugins and let us know if the fix works for your site,
Best,
Nico

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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