Getting this error on my tickets page!

[Randyl Errica]

Warning: usort() expects parameter 2 to be a valid callback, function ‘tribe_wootickets_custom_sort’ not found or invalid function name in /hermes/bosnacweb01/bosnacweb01bf/b2056/sl.woodburyballet/theconnecticutclassic.org/wp2018/wp/wp-content/plugins/event-tickets-plus/src/views/wootickets/tickets.php on line 20

[Barry]

Hey there Randyl Errica,

I’m sorry to hear you’ve hit up against difficulties.

The error you cited makes me think that either you are not using the latest version of your plugins or, perhaps more likely, you (or someone working on your behalf) has customized the file referenced in that error message.

Are either of those possible here?

It’s worth highlighting that – except in very unusual situations – editing core plugin files is to be avoided. Instead, you should make any amendments from a template override … this is far safer and there is a great guide to this at the following URL:

theeventscalendar.com/knowledgebase/themers-guide

What I suspect is that you followed a forum post or knowledgebase article describing a way of changing the ticket form and, if so, it may that that guide was out-of-date or perhaps one or two steps were missed when you made the changes.

I hope that helps and let me know if I can provide any more assistance with this 🙂

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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