Getting "File Doesn’t Exist" Error on Submission

[John]

When users try to submit an event and submit a photo, they are getting a “file doesn’t exist” message. I have googled this and came across you all saying it is most likely a conflict with W3 Total Cache and that is correct as if I disable this plugin, the submission works fine. There is a place to put the page name within W3 Total Cache to tell it not to cache it but putting “/events/community/add” is not doing the trick. Any advice on getting your plugin to work with W3 Total Cache as we have to have this plugin installed due to the site traffic and server that it is on?

[Trisha]

Hi John,

Thank you for using The Events Calendar! I understand your frustration here and hopefully, I can help out 🙂

The reason the fix you have isn’t working is because ‘/events/community/add’ isn’t really a page as far as WordPress is concerned. It is one of the ‘views’ that Events Community provides and is generated dynamically by a rewrite rule.

The good news is that you can modify the rewrite rules using the WordPress rewrite API. We have a knowledgebase article that should help get you started. You can find that here: https://theeventscalendar.com/knowledgebase/renaming-views/

Scroll down to the ‘View Slugs’ heading to find the information you need. The idea is to create an actual page with the slug you want to use and then add the rewrite rule using the method outlined in the article.

I hope this help! Let me know how it goes 🙂

Cheers,
Trisha

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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