Getting error at top even though I have latest update

[Steve Johnson]

I’m getting this error at top of WordPress admin:

The following plugins are out of date: Events Calendar PRO 3.12.2. All add-ons contain dependencies on The Events Calendar and will not function properly unless paired with the right version. Learn More.

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I have the latest version (4.0) installed and a current key that I paid for. How to I get the 3.12.2 to update and error message to go away? I already added the license key, but it still hasn’t updated. This should be a much smoother process, especially for those that have paid and have 10 months left on the license. Help please!

• This topic was modified 10 years, 4 months ago by Steve Johnson. Reason: added image

[Leah]

Hi Steve,

Thanks for getting in touch. I’d be happy to help you get this sorted.

Sometimes there can be a delay in the update being available on your WordPress Updates page. I recommend that you first double check the License Keys tab and re-save the license key. Then, head over to the WordPress Updates page. If you’re not seeing Events Calendar PRO listed as an option, try clicking the button that says Check Again. That will prompt the system to re-check, and will hopefully come back with a possible update.

If the above ideas don’t make a difference and you still aren’t seeing an available update, please let me know and we can troubleshoot further. In that case, if you could share your system information with us (by copying and pasting from the Help tab in a private reply) that would be helpful.

Best,

Leah

[quincy]

This reply is private.

[Leah]

Hi quincy,

We’d be happy to help you troubleshoot, but please start a new thread. That will help us focus on your specific situation and give you more individualized assistance.

Thanks!

~Leah

[Author]

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