Get QR Code other than email?

[Matthew]

When a customer buys a ticket for a future event and accidentally deletes the email containing the QR code is there a way for them to receive the QR code ticket again maybe in their account or having the email with the QR codes sent again?

[Victor]

Hi Matthew!

Thanks for reaching out to us and for using our plugins! 🙂

Yes, there is a way to resend the ticket email to the customer by following this steps:

• In the WordPress admin go to the Attendees list for the event.
• Find your attendee in the list and click the View order button for that one.
• Once in the Woocommerce order panel, under Order Actions you should be able to select Resend order email > Tickets
• Then hit the apply button. See here > https://cloudup.com/cbxXTLrET3o

I hope that helps. Let me know if there is any other question and I’ll be happy to help.

Best!

Victor

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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