front-end display fault

[Malcolm]

Hi guys
Unfortunately my initial clients cant use community events+tickets as they cant access buttons – they are hidden behind header (listify theme). This has only happened today

The site is live so I cant switch themes.

Ive attached screenshot cheers!

[Geoff B.]

Good evening Malcolm and welcome back!

Thank you for reaching out to us.

We are sorry to hear about the buttons being hidden.
I would love to help you with this topic.

As a side note, before we begin, there is an update available for Community Events.
After a database backup, you might want to upgrade to take advantage of our latest tweaks.

Would it be possible for you to:

1. Send me a link to the page where your clients should see the buttons ?
2. Perhaps create a dummy client access for me (with login info in a private reply)
3. Send me a copy of your WordPress theme / child theme in a .zip file link (via Dropbox or Google Drive) so that I can run some tests on my end ?

Hang in there!

Best regards,

Geoff B.

 

[Malcolm]

This reply is private.

[Geoff B.]

Good evening Malcolm,

Thank you for the links and Child theme files.

That allowed me to figure out what is going on. The main issue is that the whole header section (and subsections have high z-index), which in turn means that the actual content oftentimes will start “under the header” (like the login page for example).

The good news is that you can totally do a few things about that:

1. Try a few different settings under Events -> Settings -> Display (the Events template dropdown menu). There is a chance that might fix it.
2. Add some custom CSS rules that would deal with your responsive theme.

I could totally help you out with number 2 if necessary, but I would need a copy of the parent theme as well (not just your child theme).

But here’s a rule that I believe would at least help with most cases.

@media screen and (min-width: 992px) {
#tribe-events-pg-template {
margin-top: 176px;
}
}

Let me know if that helps.

Have a great day!

Geoff B.

[Malcolm]

This reply is private.

[Geoff B.]

This reply is private.

[Malcolm]

This reply is private.

[Geoff B.]

Good afternoon Malcolm,

I’m glad that this solution worked out for you.

To answer your question, this plugin won’t create any conflict if you change themes down the road.

However, it might create an unnecessary margin 😉
Because this rule is basically custom to compensate with the way your current theme works.

The good news is that it’s super easy to remove (as you saw).
Having your Devs add it to the child theme is also a great idea. In the end, it’s totally up to you.

As for providing feedback, there are several ways to do this. I’ll let you decide:

1. Once this thread is closed, a magic feedback box will appear for your usage
2. You are always welcome to hit us up on Twitter

You are welcome back on our support forums any time 🙂

For now, I am going to close this thread.

Have a great week!

Geoff B.

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