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  • January 26, 2016 at 7:53 am #1062540
    Steve Banbury
    Participant

    I have updated all the plugins ECpro and CE but the .co.uk/events/ page is now returning FORBIDDEN – please advise.

    Many thanks

    January 26, 2016 at 8:49 am #1062590
    Geoff
    Member

    Hi @angust,

    Sorry for the trouble! A “forbidden” (403 error) message is typically the result of file permissions on the server. Will you please check the file permissions for the calendar plugin (see the WordPress Codex for more info on permissions) and confirm that they are set to a level that can be read by World?

    If you need direct support for setting file permissions, I would suggest reaching out to the host.

    Let’s start there and see what we find. 🙂

    Thanks!
    Geoff

    January 27, 2016 at 8:32 am #1063194
    Steve Banbury
    Participant

    This reply is private.

    January 27, 2016 at 9:52 am #1063247
    Geoff
    Member

    Hey @angust,

    Do you have any other pages on your site that use the /events slug? If so, will you please make sure to fully delete them and let me know if it makes a difference?

    Also, if you could head to Events > Settings > Help, copy the system information on the screen and paste it here as a private reply, that will allow me to review your settings and see if anything sticks out.

    Thanks!
    Geoff

    January 28, 2016 at 2:57 am #1063545
    Steve Banbury
    Participant

    This reply is private.

    • This reply was modified 10 years, 3 months ago by Steve Banbury. Reason: set to private reply
    January 28, 2016 at 7:44 am #1063828
    Geoff
    Member

    Thanks for following up! This does help and I appreciate the extra info.

    A couple of other questions:

    • Does the message go away if you switch to a default WordPress theme (like Twenty Sixteen) and deactivate all other plugins?
    • When did the message start showing up? Has it always done that, or did it work before and then suddenly stop? If it suddenly stopped, can you think of any changes on the site that happened around that same time?

    Thanks!
    Geoff

    January 29, 2016 at 12:54 am #1064184
    Steve Banbury
    Participant

    This reply is private.

    January 29, 2016 at 10:26 am #1064570
    Geoff
    Member

    Thanks, @angust!

    The answer to this would be helpful:

    When did the message start showing up? Has it always done that, or did it work before and then suddenly stop? If it suddenly stopped, can you think of any changes on the site that happened around that same time?

    Will you also please head to Pages in your WordPress dashboard and let me know if you see any other pages called Events in the title?

    Lastly, what do you about this page:
    http://www.businessmag.co.uk/News/Events.aspx

    It appears to be an archive of Posts categorized as Events, but it’s odd that there would be .aspx at the end of the URL. Did you create that page or so you know where it’s coming from?

    Thanks!
    Geoff

    February 12, 2016 at 1:29 am #1071866
    Steve Banbury
    Participant

    We got to the bottom of this – someone created a folder in the cPanel called Events which bumped the name

    Many thakns

    February 12, 2016 at 7:43 am #1072161
    Geoff
    Member

    Oh wow, that’s good to know! I’ll definitely keep that in mind in case that comes up again–I certainly wouldn’t have thought of that right off the bat.

    Thanks for following up and confirming! Feel free to hit us with a new thread if any other questions pop up and we’d be happy to help. 🙂

    Cheers!
    Geoff

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