Follow up emails issues – manual emails can’t be sent

[Gergana]

Hi Team,

I am opening this thread with the same issue which is described in the thread here

The variable panel keeps loading without an end, and If I try to send this Manual email to a specific event attendees – no emails are received. The FOE is counting that the emails are sent, but nothing is received inside the recipients email.

In the topic which I referenced above there are private messages and I can’t understand if there is a solution to the issue or not. Can you please assist me.
Thank you in advance

[Cliff]

Hi, Gergana.

Sorry you’re experiencing this.

Here’s a better thread to reference, where we got a bit further down the road with narrowing down the suspected issue: https://theeventscalendar.com/support/forums/topic/purchase-of-event-ticket-not-triggering-follow-up-email-campaign-2/

Please read through it all and let me know if it accurately describes your situation as well.

Thank you.

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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