Filter bar doesn't show custom fields

[Dien]

Hello,
In my test website I installed the events manager pro plugin and the filter bar.
In the settings, I added a couple of custom fields to show in the filter bar.
I edited the events by entering the information in the new custom fields.
But at the front end, the custom fields doesn’t display in the filter bar.
Only one default value (day of the week; this one I kept from the default fields) is shown.
Do you know why?
Thanks in advance,
Dien

[George]

Hey @Dien,

I’m sorry to hear about this!

Can you share your “System Information” with us so we can try and investigate this problem? Here’s how to do that → https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Cheers,
George

[Dien]

This is the information:

url
http://www.subdomein2.semiography.com

install keys:

events calendar pro
431b14c0a68c2e5bea56de3899eecf5cc0a7797c

filter bar
65a9facd3c266f4776558eda3be7a36136c9802f

wordpress 4.4

plugins
dynamic widgets (deactivated)

Apache Apache/2.2.16
PHP 5.4.41
MySQL 5.5.38
Perl 5.10.1

mac os 10.9.5

[Dien]

Do you have any idea what could be the problem?

[George]

Hey @Dien,

Thanks for your patience with our delayed response over the holidays here – Happy New Year!

As for your issues, the system information you posted didn’t seem complete – can you try pasting the complete block of text of your system information into a reply? If you’re concerned about privacy, check the “Private reply” option right before submitting your reply and it will be visible to only you and our support team. 🙂

One thing I’m wondering with this issue is that you mention having set up “a custom field”. To be clear, is this a custom field that you have started using on your own? Or is it an “Additional Field” that you have created within the Events Calendar Pro settings page?

If this question does not make sense, then I would recommend that you read through this article → https://theeventscalendar.com/knowledgebase/configuring-filter-bar/

That article shows how to use an “Additional Field” from Events Calendar Pro within Filter Bar step-by-step; so you can try checking your process to ensure you’re doing things correctly, and then if issues persist, let me know!

To recap for followup, I would recommend doing these two specific things in your next reply:

1. Post your complete system information
2. Address the questions I posed above about custom fields.

These two things will help reveal a lot of information about the nature of your question and the problem at hand. And I’ll be around more regularly now that the holidays are coming to a close 🙂

Thank you for your patience!

Sincerely,
George

[Dien]

Hi George,
Happy new year!

Because of your question about the custom fields/additional fields, I was able to solve it myself. I am new to this plugin, sorry!

Thanks a lot,
Dien

[George]

Nice! No worries at all about asking 🙂

I’ll close up this thread for now, but come back and open a new thread any time if other questions/comments/concerns arise.

Cheers,
George

[Author]

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