Filter bar bug when browser window is resized to below 767px

  • Post date

Home › Forums › Calendar Products › Filter Bar › Filter bar bug when browser window is resized to below 767px

Viewing 7 posts - 1 through 7 (of 7 total)
  • Author
    Posts
  • October 6, 2015 at 10:43 pm #1012129
    Jessica Hanson
    Participant

    When I resize my browser window on PC to below 767px, my filters auto-collapse, this is fine. However, when I click on “Show Filters” the pop-up overlay that is supposed to appear by default pops up only for a brief second and then goes away. There is no way to use the filter menu when the browser screen is set to under 767px.

    Please help, thank you!

    October 7, 2015 at 6:05 am #1012212
    George
    Participant

    Hey Jessica,

    Sorry to hear about this!

    For starters, can you share your System Information with us? Here’s how to do so → https://theeventscalendar.com/knowledgebase/sharing-sys-info/

    Next, can you try activating a default WordPress theme like Twenty Twelve or Twenty Fifteen? Once activated, try recreating this problem with Filter Bar again – what do you find? Does the exact same behavior happen?

    Thank you!
    George

    October 12, 2015 at 8:08 pm #1013940
    Jessica Hanson
    Participant

    It does work when I enable the default wordpress theme.. so what is going on here?

    October 13, 2015 at 8:22 am #1014143
    George
    Participant

    Thank you for testing that Jessica! That unfortunately means that your custom theme is the source of this conflict; can you contact their support team and report this issue with them? They might be able to offer some help here.

    We unfortunately do not help with problems from themes or other plugins, but I took a look at your events page regardless to see if I could learn more about the issues. I did not find any JavaScript errors or anything like that, so the conflict might be rather subtle here. Can you share your “System Information” with us as described here? → https://theeventscalendar.com/knowledgebase/sharing-sys-info/

    Thank you!
    George

    October 13, 2015 at 8:59 am #1014172
    Jessica Hanson
    Participant

    This reply is private.

    October 14, 2015 at 6:47 am #1014480
    George
    Participant

    Thanks for this information @Jessica! There are no further obvious issues there, based on the info, so my original diagnosis about this being a theme conflict unfortunately still stands 🙁

    I would recommend the steps I recommended up above in an earlier reply:

    Thank you for testing that Jessica! That unfortunately means that your custom theme is the source of this conflict; can you contact their support team and report this issue with them? They might be able to offer some help here.

    I’m sorry @Jessica!

    October 29, 2015 at 7:05 am #1019709
    Support Droid
    Keymaster

    This topic has not been active for quite some time and will now be closed.

    If you still need assistance please simply open a new topic (linking to this one if necessary)
    and one of the team will be only too happy to help.

  • Author
    Posts
Viewing 7 posts - 1 through 7 (of 7 total)
  • The topic ‘Filter bar bug when browser window is resized to below 767px’ is closed to new replies.