Feed Error

[Generose Pasquariello]

I somehow ended up with an error in my Events Calendar feed. Can I simply restore the feed by uploading an original file? If so, which one? Thanks.

[Barry]

Hi Joe, somehow this thread went unnoticed by the rest of the team and I – please accept our apologies.

Do you still need help on this front? The feed is generated dynamically so we’d need a little more detail on the nature of the error (if you do still need help with this).

Thanks – and apologies once more for the overlong delay in responding.

[Generose Pasquariello]

Hi, yes, as a pro user, I was disappointed at the lack of support.. especially as I have weighted the option to purchase a few of the other plugins you offer. I can appreciate that we all make mistakes though so thanks for getting back to me when you saw the message.

In the end, left to my own, I was finally able to track down a solution through other sources.

Thanks.

[Leah]

Hey Joe,

I’m glad to hear you found a solution. I apologize again for the delay. It’s certainly not the norm with support, and we’ve put some protocols in place so it won’t happen again. Thanks for your patience and understanding.

Best,
Leah

[Rob]

Joe: this was absolutely a failure on our end. We make every attempt to hit all threads within 24 hours of original posting, but this one somehow slipped through the cracks and we missed it. This was totally unacceptable and I appreciate your understanding here. That said, I want to do right by you, so if there are any plugins you’ve had your eye on – or if I could interest you in an upgrade/renewal – hit me up. My email is rob /a/ tri.be and I would be happy to comp you whatever you’d like as a “mea culpa.” Please also know that such failures to reply will not repeat themselves down the road.

[Generose Pasquariello]

Leah & Rob, thanks for your responses. I appreciate the follow-through. Rob… I just may take you up on the offer. I will send you an email 🙂

[Leah]

Thanks Joe! And again, our sincere apology.

[Author]

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