Features Questions

[Patrice]

1. Are their confirmation emails to the buyers with the details of the event within the email?
2. Is there a way to automatically remind the attendees via email about an upcoming event? (Set and forget?)
3. Can attendees log in and cancel an event they have already paid for using Stripe?

Thanks.
Patrice

[Geoff B.]

Good morning Patrice,

Thank you for your interest in our products.
We would love to answer your questions about our Event Tickets Plus premium add-on.

1. Are their confirmation emails to the buyers with the details of the event within the email?

There are 2 emails sent out to buyers:

1. The usual order confirmation from your e-commerce plugin (e.g.: WooCommerce invoice)
2. An email containing the ticket(s)

By default, there is some information about the event included in both of these emails.
The good news is that both of these emails are customizable to your liking (depending on what you would like to see in there).

In fact, we already have several nice snippets of code to achieve different customizations.
Could you expand on what information you would need to be displayed on each of these emails so that I can point you in the right direction ?

2. Is there a way to automatically remind the attendees via email about an upcoming event? (Set and forget?)

Some of our customers achieve that via a third-party plugin such as https://woocommerce.com/products/follow-up-emails/. But in the end, that depends on the e-commerce plugin you are using alongside our Event Tickets Plus solution.

That being said, there is currently no built-in feature for that, but it’s planned as future feature: https://tribe.uservoice.com/forums/195723-feature-ideas/suggestions/8391186-reminder-emails-for-x-days-before-event

3. Can attendees log in and cancel an event they have already paid for using Stripe?

Once again, that will completely depend on the e-commerce plugin you are using. This is because our plugin hands-over all of the transactional part of things to the e-commerce plugin of your choice.

The most popular being WooCommerce, mainly because of all of its added extensions AND the fact that Automattic is now behind it.

There several Stripe payment gateways and, to my knowledge, they all work properly.
You might have to validate which of these offer order cancellation capabilities.

Let me know if that helps,

Best regards,
Geoff B.

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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