Featured Images Not Importing

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  • January 4, 2018 at 9:07 am #1418069
    Raymond Gillespie
    Participant

    Hello,

    I’m trying to import a CSV of events into this website, and it all works fine aside from the featured image, which just won’t import. I have attached an example CSV. I have tried importing images stored on the website’s server, and also on external servers, but nothing works. Can you help?

    January 4, 2018 at 7:38 pm #1418540
    Brendan
    Keymaster

    Hi Raymond,

    I am a little confused with the issue. So you are not able to import images but the rest of the event imports?

    Thanks,
    Brendan

    January 5, 2018 at 1:11 am #1418629
    Raymond Gillespie
    Participant

    Hi Brendan,

    Yes, that’s right. The events will all import fine each time, but we’ve never managed to get an image to import along with the rest of the information.

    January 8, 2018 at 5:05 am #1420315
    Raymond Gillespie
    Participant

    Hello,

    Just to let you know, we’ve now moved this website on the live domain and updated the Events Calendar Pro plugin to the new version but it’s still not working.

    January 8, 2018 at 2:58 pm #1420880
    Brendan
    Keymaster

    Hi Raymond,

    For the csv file, the featured image url is: http://dev.themotoringdiary.com/wp-content/uploads/2018/01/F1-Logo-800×533.jpg

    However this appears to be broken. Could that be the issue?

    Thanks,
    Brendan

    January 9, 2018 at 1:33 am #1421081
    Raymond Gillespie
    Participant

    Hi Brendan,

    Thanks for your reply. That file is from when the website was on a development URL, and the link worked fine at the time, so that’s not the problem. We also tried this using images on external URLs and they didn’t work either.

    January 10, 2018 at 5:16 am #1422251
    Raymond Gillespie
    Participant

    Hi,

    We’re having further issues with this. We’ve set up a new field for Twitter and mapped it correctly, but it won’t import (see attached file). Could you look into this too please?

    Thank you.

    January 11, 2018 at 1:19 am #1423297
    Raymond Gillespie
    Participant

    Bump – any chance we could get a response on this?

    January 11, 2018 at 8:29 pm #1424306
    Brendan
    Keymaster

    Hi Raymond,

    On the dropdown right above the category, are you selecting featured image? By default it may say Do not import.

    Let me know how that goes?

    Thanks,
    Brendan

    January 13, 2018 at 8:25 am #1425488
    Raymond Gillespie
    Participant

    Hi Brendan,

    Yes, we have checked this actually – I’m pretty we are following the process correctly, it’s just that the images don’t ever seem to import, regardless of whether they are hosted on the server or externally.

    What else can we do?

    January 15, 2018 at 6:21 am #1426470
    Raymond Gillespie
    Participant

    Hello,

    Just had a thought – do we need Event Aggregator installed in order to get this Featured Image importer working, or should that work out of the box with The Events Calendar/Events Calendar Pro?

    January 16, 2018 at 6:40 pm #1428193
    Brendan
    Keymaster

    Hi There,

    Do you have another one to send? When I tried the first one, the featured images didn’t work because link was broken. If you could send me one with a working featured image link that may help.

    Thanks,
    Brendan

    January 17, 2018 at 6:49 am #1428441
    Raymond Gillespie
    Participant

    Hi Brendan,

    Sure, can you try the attached file?

    Thanks.

    January 18, 2018 at 2:51 pm #1430008
    Brendan
    Keymaster

    Hi there,

    Looks like this may have been a known issue. I can’t get the featured images either. However, a maintenance release came out recently solving this issue. Are you able to update the events calendar to the latest version. I see you are using 4.4.19.

    Let me know if the issue is resolved after the update.

    Thanks,
    Brendan

    May 9, 2018 at 6:15 pm #1526837
    Victor
    Member

    Hi Raymond!

    Just wanted to share with you that a new release of our plugins is out, including a fix for this issue 🙂

    Find out more about this release → https://theeventscalendar.com/maintenance-release-for-the-week-of-6-may-2018/

    We apologize for the delay and appreciate your patience while we worked on this.

    Please update the plugins and let us know if the fix works for your site.

    Best,
    Victor

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