Featured Images Not Importing

[Raymond Gillespie]

Hello,

I’m trying to import a CSV of events into this website, and it all works fine aside from the featured image, which just won’t import. I have attached an example CSV. I have tried importing images stored on the website’s server, and also on external servers, but nothing works. Can you help?

[Brendan]

Hi Raymond,

I am a little confused with the issue. So you are not able to import images but the rest of the event imports?

Thanks,
Brendan

[Raymond Gillespie]

Hi Brendan,

Yes, that’s right. The events will all import fine each time, but we’ve never managed to get an image to import along with the rest of the information.

[Raymond Gillespie]

Hello,

Just to let you know, we’ve now moved this website on the live domain and updated the Events Calendar Pro plugin to the new version but it’s still not working.

[Brendan]

Hi Raymond,

For the csv file, the featured image url is: http://dev.themotoringdiary.com/wp-content/uploads/2018/01/F1-Logo-800×533.jpg

However this appears to be broken. Could that be the issue?

Thanks,
Brendan

[Raymond Gillespie]

Hi Brendan,

Thanks for your reply. That file is from when the website was on a development URL, and the link worked fine at the time, so that’s not the problem. We also tried this using images on external URLs and they didn’t work either.

[Raymond Gillespie]

Hi,

We’re having further issues with this. We’ve set up a new field for Twitter and mapped it correctly, but it won’t import (see attached file). Could you look into this too please?

Thank you.

[Raymond Gillespie]

Bump – any chance we could get a response on this?

[Brendan]

Hi Raymond,

On the dropdown right above the category, are you selecting featured image? By default it may say Do not import.

Let me know how that goes?

Thanks,
Brendan

[Raymond Gillespie]

Hi Brendan,

Yes, we have checked this actually – I’m pretty we are following the process correctly, it’s just that the images don’t ever seem to import, regardless of whether they are hosted on the server or externally.

What else can we do?

[Raymond Gillespie]

Hello,

Just had a thought – do we need Event Aggregator installed in order to get this Featured Image importer working, or should that work out of the box with The Events Calendar/Events Calendar Pro?

[Brendan]

Hi There,

Do you have another one to send? When I tried the first one, the featured images didn’t work because link was broken. If you could send me one with a working featured image link that may help.

Thanks,
Brendan

[Raymond Gillespie]

Hi Brendan,

Sure, can you try the attached file?

Thanks.

[Brendan]

Hi there,

Looks like this may have been a known issue. I can’t get the featured images either. However, a maintenance release came out recently solving this issue. Are you able to update the events calendar to the latest version. I see you are using 4.4.19.

Let me know if the issue is resolved after the update.

Thanks,
Brendan

[Victor]

Hi Raymond!

Just wanted to share with you that a new release of our plugins is out, including a fix for this issue 🙂

Find out more about this release → https://theeventscalendar.com/maintenance-release-for-the-week-of-6-may-2018/

We apologize for the delay and appreciate your patience while we worked on this.

Please update the plugins and let us know if the fix works for your site.

Best,
Victor

[Author]

Posts