"Featured Image" tab not showing in my event pages

[susannenichols]

Hi there, am a new customer of event PRO and love your PRO version. Only problem I got for now is: I don`t see the “featured image” tab in my events on the right sidebar. I got categories etc, but nothing to choose images from. Had the free version before I upgraded, everything else seems to work great at the moment. Looking forward to your feedback. Many thanks. Susanne

[Brook]

Howdy susannenichols,

I am glad to hear you enjoy the plugin! I’d love to help you with this.

Are you perchance talking about this box in the WP Admin > Add/Edit Events page? It is definitely supposed to show up, even with the Pro version enabled as it was in that screenshot. It is possible that it got moved? You drag and drop those boxes between the left wide column, and the right skinny one. Perhaps it was moved to the bottom of the left column underneath everything else, and thus hidden from site?

If on the other hand you see that box, set it to show a featured image, and it is not showing up, then we have a different issue and a different set of troubleshooting steps. I am going to throw those steps in here just on the outside chance that this is happening:

First, could you try temporarily activating the default 2013 theme, and seeing if the issue persists.

If disabling the theme fixes it, we have narrowed the issue down to a theme conflict. Do you have any theme overrides for the Events Calendar? If so could you try disabling them by renaming your [themename]/tribe-events/ folder to ‘tribe-events-bak’. Did that fix it?

If the issue persists in the default 2013 theme, then we have a different set of debugging steps. Please keep the 2013 theme enabled, and also disable any plugins other than the ones from Modern Tribe to see if that fixes it. If it does, please try reenabling the plugins one at a time until the issue resurfaces. When it does resurface, can you let me know which plugin caused that to happen?

Did I understand you correctly? Was I able to help you solve it? Please let me know, I will glad to assist further or clarify anything. Cheers!

– Brook

[susannenichols]

Hi Brook, thanks for coming back to me, unfortunately my issue is not solved. You are right, I am talking about the box you linked in your answer, and no, I searched the whole site, its nowhere. I am pretty sure I haven´t had it from the start. I run the Amplus theme, along with WP 3.8.1. Even more unfortunate, this is my first WP project, and I am not really a developer, so I dont know what you mean with temporarily activating the default 2013 theme. I deleted and installed both, the event and the pro version again, but same effect. The only other running plug-in is the Testimonials Premium from Aihrus. I hope you got some more ideas. Thanks for your help. Susanne

[Brook]

Howdy susannenichols,

Thanks for the extra info, that really sheds some light on the matter.

In changelog of the Amplus theme, found here, it says this under version 2.0 “Enhancement: Featured items in the admin was removed and replaced with Page Media posts for more flexible placements of sliders and images on the top of the theme’s pages”. In other words, the theme author purposefully removed the box you are looking for.

Unless you wish to hire a developer to add that feature back into your theme, you are probably going to have to switch themes or live without that feature. Does that make sense? Is there anything else I can do to help?

– Brook

[susannenichols]

This reply is private.

[Brook]

Sadly I am not super familiar with any multilanguage themes. Most of my clientele is quite focused on English. It is probably a good idea to switch themes though if you can, anytime a theme switches away from standard WP features (like featured images) to there own custom implementation, they are just asking for conflicts with other plugins. I hope it all goes smooth. I am going to mark this topic resolved now. Thanks for the update!

– Brook

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