Featured Image Option Not Available After Update

[rocketcitymom]

Have not changed theme in 3 years but since most recent update, can’t get the featured image box to appear so we can add photo. I’ve already pulled up screen options and it isn’t showing as one of them. Any suggestions?

Still appears as an option (to upload an image) via the community add-on.

[Cliff]

Hi rocketcitymom (cool name).

Are you referring to the Featured Image meta box when adding or editing an event in the wp-admin area (for example, at your site: /wp-admin/post-new.php?post_type=tribe_events )?

If you’re not seeing this meta box, please follow our troubleshooting steps:

Could you try temporarily activating the default Twenty Fifteen theme, and seeing if the issue persists.

If disabling the theme fixes it, we have narrowed the issue down to a theme conflict. Do you have any theme overrides for the Events Calendar? If so could you try disabling them by renaming your [themename]/tribe-events/ folder to ‘tribe-events-bak’. Did that fix it?

If the issue persists in the default Twenty Fifteen theme, then we have a different set of debugging steps. Please keep the Twenty Fifteen theme enabled, and also disable any plugins other than the ones from Modern Tribe to see if that fixes it. If it does, please try re-enabling the plugins one at a time until the issue resurfaces. When it does resurface, can you let me know which plugin caused that to happen?

Please update me once you’ve gone through these troubleshooting steps (or let me know if you’re asking a different question).

Thank you.

[Support Droid]

This topic has not been active for quite some time and will now be closed.

If you still need assistance please simply open a new topic (linking to this one if necessary)
and one of the team will be only too happy to help.

[Author]

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