Featured Image missing

[Ian Ray]

I am using the (fantastic) plugin on 2 different sites. On one, it is working perfectly, not a problem I can find. On the other however, I am not able to add a featured image to an Event. The box that is usually below Event Categories for adding a Featured image is not showing at all.

I have tried to first disable all other plugins, but no luck. The Featured Image box shows up under my Posts and Pages admins, just not Event. I am using the most current version and validated that my license is active

Any idea on how to fix this?

[Rob]

Hey Ian. Thanks for the words 🙂 Glad to see you’re enjoying the plugin.

Is it possible that it’s been hidden under Screen Options? You’d want to check here: http://cl.ly/1X2G0o430Q0Z0z1o0v37. Let me know if that’s not the solution and we can keep looking into it for you.

[Ian Ray]

Thanks for the lightning fast response!

I checked there also, but it’s not an option available to me (but again is available in Posts/Pages section). I keep referring it against Posts/Pages to confirm it is not a global issue. Lemme know where else I can dig.

[Rob]

Hey Ian. Thanks for confirming; that’s very weird. Are you in a position where you can test whether it’s a conflict with the theme? Would be awesome if you were able to test (even if on a staging environment) on the default 2011 theme to see if the issue persists. If it doesn’t we can at least identify that it’s a theme conflict and work from there.

If that doesn’t resolve the issue, shoot an email to pro /a/ tri.be with a link to this thread, along with a set of backend creds so one of us can take a look, and we’ll jump into it to see if we can identify what’s up (without changing anything of course).

[Ian Ray]

Thanks for this troubleshooting method! I was able to find and zap the problem easily after that. In case anyone else runs into this issue, here’s the only line of code needed to fix it:

in /functions.php

ORIGINAL:
add_theme_support(‘post-thumbnails’, array(‘post’));

CHANGE TO:
add_theme_support(‘post-thumbnails’, array(‘post’,’tribe_events’));

(or add it to however many custom post types you need it on)

THANKS ROB! I was seconds away from trying to hack and slash an undesirable fix for it

[Rob]

Awesome to hear you got this figured out, Ian – thanks for confirming as much. If you need anything else down the road or have other questions, you know who to ask. Cheers man.

[Support Droid]

This topic has not been active for quite some time and will now be closed.

If you still need assistance please simply open a new topic (linking to this one if necessary)
and one of the team will be only too happy to help.

[Author]

Posts