Fatal error trying to access WP Dashboard – points to the-events-calendar

[Mark]

Can’t login to Dashboard, getting this error:
Fatal error: Allowed memory size of 67108864 bytes exhausted (tried to allocate 7680 bytes) in …/public_html/wp-content/plugins/the-events-calendar/lib/tribe-validate.class.php on line 273

[Casey D]

Hello mburrell,

Thanks for contacting us, sorry you are experiencing this!

Could you answer two questions?

– What is your host/server configuration? A private reply with phpinfo() would be awesome if possible.
– What happened prior to this? Was it sudden or was there an event like an update, migration, etc?

If you could get me this info, we’ll get you back up and running soon!

Cheers!

– Casey Driscoll

[Mark]

This reply is private.

[Casey D]

A small php file with phpinfo()in it, will reveal a lot of information about the system. Be sure to reply privately of course, but there shouldn’t be anything vulnerable that you would be posting.

For example, if you create a file called ‘info.php’ and put it in the root directory of you website, when you go to http://yourwebsite.com/info.php, you’ll get a bunch of information dumped out [Example].  Copy and paste the info here, in a private reply.

The ‘info.php’ file simply contains this:

<?php phpinfo(); ?>

I think you are running out of memory because of your system, and this will tell me more about your system.

Do you know about how many events you have? I’m not sure that matters though.

Does this make sense? Let me know if I can explain anything else!

Cheers!

– Casey Driscoll

[Mark]

This reply is private.

[Casey D]

Hey Mark,

Thanks for posting that info.

Ultimately, here is the problem and the answer: http://wordpress.org/support/topic/fatal-error-allowed-memory-size-of-67108864-bytes-exhausted-1

It’s pretty well documented online. If you could up the memory ti will fix the problem and let you back in.

I’m curious to know why that line is causing this overflow though, and I’m going to do some more digging.

Can you tell me more about your host? Is it a shared account? Are their multiple sites on one system?

– Casey Driscoll

[Mark]

This reply is private.

[Casey D]

Hey mburrell,

I would contact Hostgator as I’m not sure we’ll be able to help much with this.

memory_limit 64M 64M

If you are using a shared account (which seems like it is), scripts can run into problems with low memory ceilings. I would contact Hostgator and see if they can raise the max to 128 or even higher.

If you are running multiple installs on one shared instance, I would consider upgrading to a more robust configuration.

Does this make sense? Let me know if I can explain anything else!

Cheers!

– Casey Driscoll

[Casey D]

Hello mburrell,

We typically close threads if there is no activity after two weeks. Feel free to create a new thread and reference this one to save you time.

Cheers!

– Casey Driscoll

[Author]

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