Fatal error since update when viewing sales report

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  • This topic has 0 replies, 4 voices, and was last updated 6 years ago by Dylan.
Viewing 11 posts - 1 through 11 (of 11 total)
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  • March 17, 2018 at 11:18 am #1482127
    Dylan
    Participant

    Im receiving a fatal error when trying to view sales reports for event listings from the front end, communit-list page.

    public_html/wp-content/plugins/event-tickets-plus/src/Tribe/Commerce/WooCommerce/Orders/Table.php on line 49

    March 19, 2018 at 2:33 pm #1483403
    Andras
    Keymaster

    Hi Dylan,

    Thanks for reaching out! I’m really sorry about this issue hitting you.

    We have identified this not long ago and a fix is already on the way. If all goes well the fix will be published by the end of the month.

    Until then the workaround I can provide is downgrading to earlier versions of the plugins: ET 4.6.3.1 and ET+ 4.6.2

    I am going to set the status of this ticket to “pending fix” and we will update it once the fix is released.

    If you have any new questions or issues please create a new ticket and we’ll help you out.

    Thanks and cheers,
    Andras

    March 19, 2018 at 2:51 pm #1483419
    Dylan
    Participant

    Thanks for letting me know Andras

    March 20, 2018 at 3:21 am #1483713
    Andras
    Keymaster

    Sure thing.

    A.

    March 22, 2018 at 7:54 am #1485867
    Stéphane TRAULLE
    Participant

    Guys, this is really problematic

    I hope a bug fix will come very fast, all my clients are calling me

    When i tried to download, i have a fatal error when deactivating the plugin

    i have to restore a back from this morning and i lose an afternoon of sales

    March 22, 2018 at 7:55 am #1485868
    Stéphane TRAULLE
    Participant

    *downgrade (sorry)

    March 23, 2018 at 4:07 am #1486788
    Andras
    Keymaster

    Hi Stéphane,

    Again, I’m really sorry about this issue. Our developers are working on a fix which is currently undergoing tests. If it passes, then the fix will be released next week.

    To avoid issues like this in the future we usually recommend our users to first run and test a plugin upgrade on a staging / test site. That can already reveal issues like this and a live / production site will not be affected.

    I’m not sure why the fatal error happened. After deactivating which plugin did this happen? Do you maybe have some screenshots or messages on what the fatal was? Might help us track down other issues.

    Thanks,
    Andras

    March 23, 2018 at 4:24 am #1486789
    Stéphane TRAULLE
    Participant

    Yes you’re right, i must admit i tested it but forgot to test the community access before going live

    Ok, for the fix, thanks for your answer

    March 23, 2018 at 5:03 am #1486808
    Andras
    Keymaster

    Sure thing.

    Hang in there, we almost got this.

    A.

    March 29, 2018 at 5:20 am #1491527
    Jaime Marchwinski
    Keymaster

    Hi There!

    Just wanted to share with you that a new release of our plugins is out, including a fix for this issue 🙂

    Find out more about this release → https://theeventscalendar.com/maintenance-release-week-25-march-2018/

    Please update the plugins and let us know if the fix works for your site.

    Best,
    Jaime

    April 20, 2018 at 9:35 am #1512312
    Support Droid
    Keymaster

    Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

    Thanks so much!
    The Events Calendar Support Team

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