Fatal error: Class 'Tribe__Events__PUE__Plugin_Info' not found upon update

[Kyle Short]

Good afternoon!

I am having the same error as several others after the most recent update.

Fatal error: Class ‘Tribe__Events__PUE__Plugin_Info’ not found in …/wp-content/plugins/the-events-calendar/src/Tribe/PUE/Checker.php on line 562

Please advise on how to fix!!

Thank you.

[Kyle Short]

This reply is private.

[Geoff B.]

Good evening Kyle and welcome to the Events Calendar Support forum!

Thank you for reaching out to us and for providing your system information.

We are sorry to hear about the PUE error message and for all the inconvenience it might have caused.
I would love to help you with this topic.

This has happened to some of our users while updating the Events Calendar and the Events Calendar Pro simultaneously.

Normally, if you deactivate both plugins and reactivate them one at a time (starting with the Events Calendar then the Events Calendar Pro), the message should disappear and everything should run smoothly.

Let me know how that goes.

Best regards,
Geoff B.

[Kyle Short]

Thanks Geoff!

That must’ve been it. I was able to get everything back up yesterday through disabling plugins via MyPhpAdmin and then reactivating one by one in WP. In the future, I will update one at a time, unless you release a note saying that it is OK to do otherwise.

Thanks again,

Kyle

[Geoff B.]

Good afternoon Kyle,

I am glad that fixed it for you.
Normally you should not have to worry about updating plugins one at a time (our apologies for that).

But, to your point, sometimes it is safer to do so when plugins are interdependent.

You are welcome back on our support forums any time 🙂

For now, I am going to close this thread.

Have a great week!

Geoff B.

[Author]

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